We’re all consumers here, so let’s do a little thought experiment together. Think about the last few things you purchased or new spots in town you investigated. Do you remember how you heard about those products or places initially? Did any of the information you used in your decision originate from family, friends, coworkers, acquaintances, or celebrities?
If so, consider yourself INFLUENCED.
Word of mouth (WOM) isn’t anything new, and it’s certainly not a bad thing; as long as we’ve been conducting transactions of goods and services, we’ve expressed opinions and shared experiences. “Influencer marketing” is simply the modernized version of word of mouth, selectively enhanced by product placement originating from a trusted source (an influencer).
Today, many brands are using influencer marketing as a powerful amplification layer for their social and content initiatives.
“Advertisements are now so numerous that they are very negligently perused.” True words, indeed, but not a new circumstance. In fact, that quote is from Dr. Samuel Johnson in his The Idler essays—published in 1759!
The consumer world has become inundated, and we’ve adapted by turning off our attention—and tuning up our bullshit meter. With the barrage of ads we’re exposed to each day, it’s not surprising that we trust people more than logos. Nielsen studies show that we trust people about twice as much as we trust brands and organizations.
Yes, you do. “But, Jay,” you ask doubtfully, “how can you KNOW I need it?” I know you need it, because you’re already doing it. Influencers already exist in your customer base.
These individuals are talking about your brand at this very moment. They are creating content through texts and photos and Tweets and Snaps. They are introducing new people to your business. They are advocating on your behalf and defending you during those times you have to hug your haters.
Formalizing relationships with existing and new influencers makes good business sense beyond curating great UGC and strengthening your brand’s reputation. According to consulting company Tomoson, brands are seeing average returns of $6.50 in revenue per $1 spent on influencer marketing. That’’ll work.
There are even more things that online influencers can do for you and additional ways to measure influencer marketing ROI, but I think you get the picture.
Marketers commonly identify three types of influencers based on the number of followers they command and what value they may bring, but don’t fall into the trap of assuming that a bigger audience equates to a more “valuable” influencer. Even individuals with smaller followings can contribute to a winning influencer strategy and should be considered in your marketing mix.